This workshop focuses on the role played by listening in the communication process. Participants learn about how to establish effective workplace relationships by sharpening their listening skills. They also learn about the importance of listening skills during presentations and conference calls.
At the end of this workshop, employees will be able to
During a workshop on listening skills, participants do the following activities:
Engage in group discussions to find out about barriers to effective listening
Perform activities to learn about the distinctions between pure and impure listening
Use case studies to learn about effective listening techniques and reduce communication gaps
Listen to audio material to learn about the importance of silence in effective listening